The Department of Justice and Attorney-General (DJAG)

The department contributes to a fair and just society and safe, healthy, productive workplaces and community.

The department values cultural capability and supports the engagement, participation and advancement of Aboriginal people and Torres Strait Islander people across all occupational streams.

About QCAT

The Queensland Civil and Administrative Tribunal (QCAT) is an independent Tribunal. Our expert decision-makers resolve disputes, review decisions of government and statutory bodies and make original decisions across a diverse range of jurisdictions.

QCAT uses alternative dispute resolution (ADR) including mediation, and compulsory conferences, to achieve quick and less divisive solutions to disputes.

Our vision

Fair and just outcomes.

Our mission

To actively resolve disputes in a way that is fair, just, accessible, quick and inexpensive.

Our values

QCAT prides itself on the professionalism, integrity and impartiality of its staff and decision-makers and values the right of parties to have access to a quality service.

We promote a culture of innovation, collaboration and professionalism and a commitment to continuous improvement.

For more information about QCAT please visit www.qcat.qld.gov.au

About the Role

The role of Associate is to act as a personal and confidential aide to the Senior Member, in and out of the Tribunal, in connection with the Senior Member’s concerns. The position offers an exciting and challenging role providing high level organisational and administrative support exclusively to a Senior Member in an environment where confidentiality, responsiveness and efficiency are essential.


Key Responsibilities

- Ability to learn and understand legislation, judicial protocols, policies and procedures and understand the relationship to their work;

- The effective and efficient conduct of the Senior Member’s lists. This includes ensuring availability of facilities, staff and reference material, the listing of hearings, recording and safe custody of exhibits, custody of Tribunal files, attending with the Senior Member in hearings and the recording of orders made; 

- High level of skill when typing/transcribing decisions, reasons, minutes of meetings and other relevant documents;

- Provide effective and efficient administrative support, responding to changes in priorities in a positive manner;

-  Accompanying the Senior Member when travelling on Tribunal business, if required;

-  Liaise with Tribunal Members and staff, the legal profession, government officers, and community and professional groups in a positive and professional manner, maintaining confidentiality in sensitive environments;

-  Maintain a sound knowledge of Tribunal and departmental protocols, procedures and systems;

-  Attending to correspondence as directed by the Senior Member;

- Conduct of research at the direction of the Senior Member;

- Other duties and tasks as directed by the Senior Member, including work for other Members of the Tribunal;

 How your application will be assessed

The ideal applicant will be someone who can demonstrate the following key attributes as they apply to the key responsibilities of the role.


Key Attributes:

1.            Supports Strategic Direction

- Demonstrates an awareness of issues that may impact on designated work tasks;

- Researches and analyses information relevant to work tasks and responsibilities.

2.            Achieve Results

- Is adaptable in approach and willing to be flexible to accommodate the changing needs of the work environment;

- Works within agreed priorities, works independently on routine tasks and accepts more challenging tasks; 

-  Maintains accurate records and files;

- High level of knowledge of, or ability to rapidly learn and apply knowledge of Windows 8.1 and Office 365 suite and other desktop software with a commitment to accuracy and confidentiality.

- Accepts that the role requires irregular and sometimes extended working hours.

3.            Supports productive working relationships

-Builds and sustains positive and professional relationships with Tribunal Members and staff, the legal profession, government officers, and community and professional groups;

- Values the diversity and differences of individuals;

- Responds under direction to changes in Tribunal needs and expectations;

- Discretion, confidentiality, and tact;

-Has an enthusiasm for the whole job, including such things as assisting at Tribunal conferences, training and social functions.

4. Displays personal drive and integrity

- Adheres to the Code of Conduct, complies with policies, procedures and regulatory framework;

- Acts professionally at all times and operates within the boundaries of organisational processes and legal and public policy constraints;

- Provides accurate advice to colleagues and Members on less complex matters;

- Stays focused and works effectively in difficult circumstances;

- Dignity in public, including capacity to participate effectively in formal Tribunal process.

5. Communicates with influence

 - Adapts communication style and approach, ensuring that the needs of different          people and audiences are addressed;

 - An ability to converse confidently and professionally with persons in professional and social settings;

- Written communication is clear and concise with attention to detail and accuracy and is comfortable to ask for help.

These attributes are based on the Queensland Public Service (QPS) Capability and Leadership Framework and have been tailored for this role.


Career Development

QCAT has over 130 staff; it is a dynamic, fast-paced organisation with career progression opportunities within and across the different business units: Corporate Services; Client Services; Operational Support; Human Rights; Civil, Administrative and Disciplinary; and Alternate Dispute Resolution.

The Associate role is temporary for 12 months. There is no guarantee of continued employment at the end of the agreed employment period.

Mandatory Qualifications, Conditions and Requirements

The Associate to the Senior Member must have completed or be on track to complete a law degree at the time of commencing duties.

Reporting Relationship

This position reports to the Senior Member.

Interested in applying?

Deadline Applications for the position of Associate for 2018 close on Friday, 27 October 2017. Late applications may, but will not necessarily, be considered.



-Applications can be emailed to the Executive Assistant to Members at QCAT-Members- EA@justice.qld.gov.au.

- All applications submitted by the due date will be made available to the Senior Members on or before Monday, 30 October 2017.

-Applications of no more than seven pages in length should include: a concise statement describing why the applicant is suitable for the position and a curriculum vitae (including current academic record, academic and other achievements, employment history, extracurricular activities, and the names of two referees).

- Applicants should indicate their availability to commence in January 2018.

- Hand delivered applications will not be accepted.

Appointment process

The appointment of an Associate in the Queensland Civil and Administrative Tribunal is made by the President on the recommendation of the Senior Member for whom the Associate will be working. Further information on how to apply and the duties of an Associate may be requested by email to the Executive Assistant to Members.

People from diverse backgrounds including non-English speaking backgrounds, people with a disability, women, Aboriginal people and Torres Strait Islander people are encouraged to apply.


Additional Information

The incumbent may be required to work hours outside the normal work hours.Further information about the department is available from our website. All newly appointed public service employees who have been employed as a lobbyist in the previous 2 years are required to provide a disclosure to the Director-General within 1 month of commencement in accordance with Disclosure of Previous Employment as a Lobbyist Policy. Any applicant recommended for appointment who is a current or previous public sector employee is required to disclose previous serious disciplinary action taken against them. If recommended for appointment the Panel Chair will contact the applicant further to discuss this requirement. A non-smoking policy is effective in Queensland Government buildings, offices and motor vehicles.

Employee Union Information

The Queensland Government recognises your entitlement to join a registered union. While you are not obliged to join a union, the Government encourages its employees to do so. Membership application forms can be obtained from the relevant union. Supervisors will be able to tell you the name of the union that represents your role. You should also know that your name, the name of your workplace and your workplace location may be provided to a relevant union for the purpose of providing the union with the opportunity to discuss with you the benefits of union membership.

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